Returns
Karaikal Iyangars Foods Limited (“we” and “us”) sells perishable and semi-perishable food products through https://www.karaikaliyangars.com (“Website”). Because of the nature of these products, this Returns & Cancellation Policy is narrower than a policy for non-food goods, and is designed to protect both the safety of what we sell and your interests as a customer. By placing an order through the Website, you agree to the terms below.
1. Order Cancellation
You may cancel your order, in full or in part, at any time before it has been dispatched from our facility or outlet, by contacting our customer service team (see Section 6). Once an order has been dispatched, it can no longer be cancelled, as our products are perishable and are packed and shipped specifically against your order.
If your cancellation request is received before dispatch, we will process a full refund in accordance with Section 5 below.
2. Returns
As our products are food items, we are unable to accept returns on the grounds of taste preference, change of mind, or incorrect quantity ordered by the customer. We can only accept a return, replacement, or refund where:
• The item delivered is damaged or in a spoiled/unfit condition on arrival;
• The item delivered is defective (for example, a manufacturing or packaging defect); or
• The item delivered is different from what you ordered (wrong product, wrong variant, or short quantity).
Given the perishable nature of our products, any claim under this Section must be raised within 24 hours of delivery, along with photographic evidence of the product, its packaging, and the shipping label, sent to the email address in Section 6.
3. Non-Returnable Items
The following cannot be returned or refunded once delivered, except where Section 2 applies:
• Products that have been opened, used, or partially consumed;
• Products purchased as part of a festival, seasonal, or clearance offer, unless expressly stated otherwise at the time of sale;
• Products where the claim is raised more than 24 hours after delivery.
4. Inspection and Resolution
On receiving your claim under Section 2, we may request the product back, ask for additional photographs, or arrange for a pick-up, depending on the nature of the issue. We aim to inspect and resolve all valid claims within 3–5 business days of receiving the required evidence. Once a claim is approved, we will offer a replacement of the affected item(s) or a refund, at your preference.
5. Refunds
Approved refunds will be credited to your original payment method within 5–7 business days of approval. Where the original payment method cannot be used (for example, Cash on Delivery orders), we will contact you to arrange an alternative refund method. Shipping charges are non-refundable except where the entire order is being refunded due to our error.
6. Customer Service
For cancellations, returns, or refund claims, please email us at care@karaikaliyangars.com with your order number and, where applicable, photographic evidence of the issue.