Shipping Policy
Karaikal Iyangars Foods Limited (“we” and “us”) is the operator of https://www.karaikaliyangars.com (“Website”). By placing an order through this Website, you agree to the terms below. These terms are provided to ensure both parties are aware of, and agree upon, this arrangement, to mutually protect and set expectations on our service.
1. Delivery Terms
1.1 Delivery Schedule
Our delivery timelines depend on whether a KIFL outlet is operational in or near your delivery location. Please refer to the outlet locator on our Website for the current list of cities with an active KIFL outlet, as this list is updated periodically as new outlets are established.
• Locations with an active KIFL outlet: 1 Business Day
• Other locations within Tamil Nadu: 3–5 Business Days
• Locations outside Tamil Nadu (Rest of India): 7–10 Business Days
These timelines are indicative and may vary based on courier availability, weather, or other circumstances beyond our control.
1.2 Items Out of Stock
If an item is out of stock, we will wait for the item to be available before dispatching your order. Existing items in the order will be reserved while we await this item.
1.3 Delivery Time Exceeded
If delivery time has exceeded the expected time, please contact us so that we can conduct an investigation.
2. Shipping Costs
Shipping costs are calculated during checkout based on weight, dimensions, and destination of the items in the order. Payment for shipping will be collected with the purchase. This price will be the final shipping cost to the customer. For shipping outside Tamil Nadu, please contact our customer care number 63791 72449, as shipping charges will vary.
3. General
Subject to stock availability. We try to maintain accurate stock counts on our website, but from time to time there may be a stock discrepancy and we may not be able to fulfil all items at the time of purchase. In this instance, we will fulfil the available products to you and contact you to determine whether you would prefer to await restocking of the back-ordered item, or for us to process a refund.
4. Tracking Notifications
Upon dispatch, customers will receive a tracking link through which they can follow the progress of their shipment, based on the latest updates made available by the shipping provider.
5. Parcels Damaged in Transit
If you find that a parcel is damaged in transit, please reject the parcel from the courier, if possible, and get in touch with our customer service. If the parcel has been delivered without you being present, please contact customer service for next steps.
5.1 Process for Parcel Damaged in Transit
We will process a refund or replacement as soon as the courier has completed its investigation into the claim.
5.2 Process for Parcel Lost in Transit
We will process a refund or replacement as soon as the courier has conducted an investigation and deemed the parcel lost.
6. Customer Service
For all customer service enquiries, please email us at care@karaikaliyangars.com.